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Delivering Social Assistance during COVID with a “Digital-First” Approach: Lessons from India

  • Alan Gelb, Anit Mukherjee and Brian Webster

India offers lessons on the interaction of “real” and “digital” relief programs during COVID-19 pandemic lockdowns when digital mechanisms have played a vital role in the delivery of social assistance benefits.

Let Her Choose: Supercharging G2P for Women

  • Greg Chen, Maria May

The most valuable innovation is in G2P delivery systems that empower women to choose how to receive their cash.

Will the Pandemic Exacerbate or Mitigate the Digital Gender Gap?

  • Parul Tandon and Sonal Jaitly

COVID-19’s disproportionate impact on women must be urgently addressed through the provision of digital financial literacy and access.

Enabling the community to overcome the pandemic through digital payments

  • Truong Quyen and Akshat Pathak

During the pandemic, Duong Thi Thuy, a mobile money agent in the Quang Ninh province, improvised her business to help her community follow the guidelines on social distancing and government norms. This is her story about the adoption of DFS and how it changed her life.

The elusive riddle of successful communication in welfare delivery programs

  • Arshi Aadil and Saborni Poddar

Despite efforts from governments across the globe, the poor lack awareness of social protection and welfare delivery programs. This blog explores the intricacies of government communication using case studies. It also discusses mastering the elements of planning, research, content, and outreach channels to develop an ideal communication strategy.

Addressing the weak link in COVID-19 relief: how improving strategic communications can boost the impact of social protection programs

  • Arshi Aadil and Abhishek Jain

Nations worldwide have responded to COVID-19 through 1,100 social protection programs to help 1.8 billion-plus people. Yet recipients are largely in the dark about the programs and do not know how to access funds. This blog examines the importance of better communication around social protection programs, particularly for the vulnerable population.

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