Financial Inclusion

Achieving broad access to digital financial services is a necessary condition for an equitable digital G2P payments program and can open wider opportunities to beneficiaries.

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Country Studies

Primary Education Stipends in Bangladesh: Do Mothers Prefer Digital Payments over Cash?

How has this move from cash to digital affected beneficiaries of Bangladesh's primary education stipend? We conducted a field survey using both a quantitative questionnaire and qualitative assessments, with separate modules for school headmasters and mothers with children enrolled in the program. The objective of the survey was to understand the perception and experience of the disbursement of PESP through mobile financial services.

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Let Her Choose: Supercharging G2P for Women

  • Greg Chen, Maria May

The most valuable innovation is in G2P delivery systems that empower women to choose how to receive their cash.

Will the Pandemic Exacerbate or Mitigate the Digital Gender Gap?

  • Parul Tandon and Sonal Jaitly

COVID-19’s disproportionate impact on women must be urgently addressed through the provision of digital financial literacy and access.

Civil registration systems as enablers of emergency response to the covid-19 crisis: Namibian Emergency Grant

  • Zoran Đoković, Tulimeke Munyika, Colin Muleke, William Muhwava, Hosea Mitala and Anette Bayer Forsingdal

This technical brief explains how Namibia was able to successfully execute its emergency program with remarkable efficiency, distributing a one-time benefit to 747,000 screened applicants, requiring only 72 hours to process each application. The case highlights the value of having invested in an integrated digital National Population Register, housing the Civil Registry and the ID Production System with a very high coverage, and linking it with other government electronic databases.

The elusive riddle of successful communication in welfare delivery programs

  • Arshi Aadil and Saborni Poddar

Despite efforts from governments across the globe, the poor lack awareness of social protection and welfare delivery programs. This blog explores the intricacies of government communication using case studies. It also discusses mastering the elements of planning, research, content, and outreach channels to develop an ideal communication strategy.

Addressing the weak link in COVID-19 relief: how improving strategic communications can boost the impact of social protection programs

  • Arshi Aadil and Abhishek Jain

Nations worldwide have responded to COVID-19 through 1,100 social protection programs to help 1.8 billion-plus people. Yet recipients are largely in the dark about the programs and do not know how to access funds. This blog examines the importance of better communication around social protection programs, particularly for the vulnerable population.

Enabling the community to embrace digital payments as the new normal after the COVID-19 pandemic

  • Samveet Sahoo and Avi Hossain

Since the onset of the pandemic, the low- and moderate-income (LMI) segment had a direct impact on their day-to-day life. We reflect through Kabita, an LMI customer in Bangladesh, on the barriers LMIs faced during the pandemic and how DFS nudged them towards building resilience.

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