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Agent Networks at the Last Mile

Most digital financial services users require agents to help them switch between worlds of cash and digital currency. Global evidence suggests six principles for building viable agent networks in rural areas home to poor, financially excluded populations.

Awareness, Communication, and Outreach for Social Protection Schemes during COVID-19

COVID-19: How Countries Can Use Digital Payments for Better, Quicker Cash Transfers

Citizens and States: How Can Digital ID and Payments Improve State Capacity and Effectiveness?

Coping measures for “measurement” in the time of COVID-19

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Beneficiary Experience of Digital Government-to-Person (G2P) Payments in Bangladesh, Colombia, and the Philippines

  • Tanvi Jaluka

About 17 percent of the world’s population has received at least one COVID-19-related cash transfer payment since the onset of the pandemic. Many of these transfers have been conducted digitally to efficiently and safely provide economic relief to affected households. Amongst low- and middle-income countries (LMICs) that offered cash transfers, 58 disbursed funds directly to a fully functioning bank account, an account only for benefit withdrawal, or a digital non-bank...

South Asia’s Digital Opportunity: Accelerating Growth, Transforming Lives

  • World Bank Group

The report presents both the opportunities of and the bottlenecks for furthering the digitization of South Asia’s economies. It emphasizes the importance of integrating digital ID, payments, and data sharing systems into “digital stacks,” as well as fostering digital businesses and skills. Within this broader framework, the report discusses the experiences of regional governments with digital g2p payments.

Toward More Accessible and Inclusive Social Assistance Delivery: A Geospatial Analysis in the Philippines

  • Yasuhiro Kawasoe

The Philippines’ experience in implementing the Social Amelioration Program (SAP) in response to the COVID -19 pandemic highlights the pressing need for financial inclusion, especially among the poor. Not only ownership of bank or mobile money accounts but also accessibility to financial services is essential for financial inclusion. This study assesses the challenges and opportunities in financial inclusion, especially among the poor in remote communities. It finds, among other things,...

Behavioral Science for Inclusive and Impactful Digital Payments

  • Ideas42, World Bank Group

This brief guidance note primarily focuses on social assistance G2P payments and includes some selected tips for policymakers and practitioners to consider when designing and implementing digital social assistance programs that aim to increase financial inclusion and economic empowerment among marginalized groups. The tips are derived from previous work done by ideas42 and its partners on using insights from behavioral science to increase financial inclusion and optimize social assistance programs.

Social Protection Responses to the COVID-19 Pandemic in the Pacific: A Tipping Point for the Sector?

  • Rodolfo Beazley, Hilary Gorman, Sinta Satriana, Juliet Attenborough

This paper produced by SPACE examines the social protection response to COVID-19 in the Pacific region, where such systems are emergent. It assesses how individual countries responded to the pandemic, and draws operational lessons. The Authors pay particular attention to Fiji’s experience, where the use of mobile money was prominent.

Identification for Development (ID4D) and Digitalizing G2P Payments (G2Px) 2021 Annual Report

  • World Bank Group

This annual report summarizes the work produced by the World Bank’s Identification for Development and G2Px initiatives in 2021. It highlights individual country experiences such as in Togo and Lesotho, as well as their insights regarding gender.  


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