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Agent Networks at the Last Mile

Most digital financial services users require agents to help them switch between worlds of cash and digital currency. Global evidence suggests six principles for building viable agent networks in rural areas home to poor, financially excluded populations.

Awareness, Communication, and Outreach for Social Protection Schemes during COVID-19

COVID-19: How Countries Can Use Digital Payments for Better, Quicker Cash Transfers

Citizens and States: How Can Digital ID and Payments Improve State Capacity and Effectiveness?

Coping measures for “measurement” in the time of COVID-19

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Integration of Administrative Records for Social Protection Policies: Contributions from the Brazilian Experience

  • Letícia Bartholo, Joana Mostafa, and Rafael Guerreiro Osorio

Integrating information for the purpose of articulating social protection policies is hard work. It requires a combination of political will, capacity for institutional cooperation, software development and direct communication channels with citizens. Because of this complexity, countries that pursue this objective often cooperate to exchange knowledge, and the Brazilian Single Registry (Cadastro Único), the backbone of some 20 social protection programmes, is frequently cited as a successful example of integration....

Social Assistance and Information in the Initial Phase of the COVID-19 Crisis: Lessons from a Household Survey in India

  • Alan Gelb , Anurodh Giri , Anit Mukherjee , Kritika Shukla , Mitul Thapliyal and Brian Webster
  • covid-19

The COVID-19 lockdown provides a test of whether these investments in digital infrastructure would pay off and help the government deliver relief quickly, efficiently and equitably.

G2P Payment Arrangements in Egypt and COVID-19

  • G2Px, World Bank Group

"The government introduced several measures in response to the COVID-19 pandemic, directed to (i) expanding coverage and/or increased benefit of cash transfer programs, (ii) modernizing delivery mechanisms, and (iii) alleviating certain restrictions on digital transactions...Other relief measures include exceptional wage and pension increases (of 14% starting next fiscal year), revised tax exemption thresholds, and increased minimum wage."

Public Financial Management and the Digitalization of Payments

  • Marco Cangiano, Alan Gelb, and Ruth Goodwin-Groen

Payments are central to how governments transfer and receive financial resources; however, the way such payments are made is often not mainstreamed in public financial management (PFM) despite the fact that many of the direct benefits from effective digitalization of payments are identitical to those traditionally expected from strong PFM systems. The digitalization of payments does not provide a silver bullet for solving PFM problems; therefore it needs to be approached in an integrated way, with leadership from central agencies, including the Ministry of Finance, to exploit the synergies between the many different types of payments facilitated by digital technology.

How Targeting Mechanisms Can Identify People With Disabilities for Inclusion in Social Protection Programmes

  • Elayn Sammon, Ludovico Carraro, Alexander Cote, Stacey Zevenbergen and Rebecca Holmes

The COVID-19 pandemic has demonstrated that countries which have disability identification mechanisms and registries already in place have been in a better position to provide fast relief and expand shock responsive support to persons with disabilities and their families.

Inclusive Information Systems for Social Protection: Intentionally Integrating Gender and Disability

  • Valentina Barca, Madhumitha Hebbar, Alexandre Cote. Emrys Schoemaker, Susan Enfield, Rebecca Holmes and Emily Wylde

How countries can create digital information systems for social protection in a way that is inclusive and right-based, leveraging technology without becoming a further barrier to inclusion?

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