Digital Payment Ecosystems

What links exist in a country’s digital payments chain, and how they connect to each other, can enhance or undermine the usefulness of the technology in the daily lives of average people.

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Responding to crisis with digital payments for social protection: Short-term measures with long-term benefits

Government-to-person (G2P) payments have never been more important, as governments worldwide seek for ways to respond to the economic and social consequences of the COVID-19 pandemic. The challenge of making these massive payouts to the poor and informal sector workers is highlighting the differences between the G2P payment ecosystems across countries.

Delivering on the potential of digitized G2P: Driving women’s financial inclusion and empowerment through Indonesia’s Program Keluarga Harapan (PKH)

Is COVID-19 Pakistan’s Black Swan Event for Digital Payments?

Digital Technology to Scale Up COVID-19 Social Assistance: What Have We Learned?

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Social Assistance and Information in the Initial Phase of the COVID-19 Crisis: Lessons from a Household Survey in India

  • Alan Gelb , Anurodh Giri , Anit Mukherjee , Kritika Shukla , Mitul Thapliyal and Brian Webster
  • covid-19

The COVID-19 lockdown provides a test of whether these investments in digital infrastructure would pay off and help the government deliver relief quickly, efficiently and equitably.

Inclusive Information Systems for Social Protection: Intentionally Integrating Gender and Disability

  • Valentina Barca, Madhumitha Hebbar, Alexandre Cote. Emrys Schoemaker, Susan Enfield, Rebecca Holmes and Emily Wylde

How countries can create digital information systems for social protection in a way that is inclusive and right-based, leveraging technology without becoming a further barrier to inclusion?

Let Her Choose: Supercharging G2P for Women

  • Greg Chen, Maria May

The most valuable innovation is in G2P delivery systems that empower women to choose how to receive their cash.

Will the Pandemic Exacerbate or Mitigate the Digital Gender Gap?

  • Parul Tandon and Sonal Jaitly

COVID-19’s disproportionate impact on women must be urgently addressed through the provision of digital financial literacy and access.

Enabling the community to overcome the pandemic through digital payments

  • Truong Quyen and Akshat Pathak

During the pandemic, Duong Thi Thuy, a mobile money agent in the Quang Ninh province, improvised her business to help her community follow the guidelines on social distancing and government norms. This is her story about the adoption of DFS and how it changed her life.

The elusive riddle of successful communication in welfare delivery programs

  • Arshi Aadil and Saborni Poddar

Despite efforts from governments across the globe, the poor lack awareness of social protection and welfare delivery programs. This blog explores the intricacies of government communication using case studies. It also discusses mastering the elements of planning, research, content, and outreach channels to develop an ideal communication strategy.

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