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Towards Shock-Responsive Social Protection: Lessons from the COVID-19 Response in Kenya

  • Maintains

The onset of the COVID-19 pandemic caused countries throughout the world to adapt their social protection systems to a radically new environment. This Maintains report uses literature reviews and informant interviews to document the social protection response in Kenya, evaluating it in terms of its adequacy, coverage, and comprehensiveness. As of its writing, the government of Kenya was expected to deliver social protection to over 700,000 households as part of...

The Future of Government-to-Person (G2P) Payments: Innovating for Customer Choice in Kenya

  • Claudia McKay, Gcinisizwe Mdluli, Milkah Chebii, Victor Malu

This case study examines how the Inua Jamii program, a program of the Ministry of Labour and Social Protection, gradually introduced payments digitization, then choice to design a program that has successfully scaled to reach the most vulnerable groups in Kenya.

A New Generation of Government-to-Person Payments Is Emerging

  • Silvia Baur-Yazbeck

Advances in payment infrastructure are enabling governments to channel payments through multiple providers, giving people greater choice over how to receive payments. This is an important shift with implications for financial services providers, recipients of government payments and financial inclusion.


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