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Monitoring and Grievance Redressal

Engaging with citizens, whether by receiving and responding to feedback or actively collecting data, ensures that digitally distributed government aid is consistently reaching those in need.

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6 January, 2021

Addressing the weak link in COVID-19 relief: how improving strategic communications can boost the impact of social protection programs

Nations worldwide have responded to COVID-19 through 1,100 social protection programs to help 1.8 billion-plus people. Yet recipients are largely in the dark about the programs and do not know how to access funds. This blog examines the importance of better communication around social protection programs, particularly for the vulnerable population.

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3 January, 2022

Evaluation of FCDO’s COVID-19 Cash Transfer in Kenya, Research Summary

  • Michele Binci, Alexandra Doyle, Clare Gardner, Martina Garcia Aisa, Shafique Arif, Lucy Scott, Fred Merttens

This report summarizes an Oxford Policy Management evaluation of a digital cash transfer administered in Kenya under the Hunger Safety Net Program beginning in October of 2020. Using survey data, the study probed the effectiveness of remote targeting, text message communication, mobile payments through M-PESA, and complaint resolution. Their findings stress the need for prior preparation in using social protection to respond to shocks.

3 January, 2022

Volume 1: Evaluation of FCDO’s COVID-19 Cash Transfer in Kenya

  • Michele Binci, Alexandra Doyle, Clare Gardner, Martina Garcia Aisa, Shafique Arif, Lucy Scott, Fred Merttens

This report provides a comprehensive evaluation of a digital cash transfer administered in Kenya under the Hunger Safety Net Program beginning in October of 2020. Using survey data, Oxford Policy Management probed the effectiveness of remote targeting, text message communication, mobile payments through M-PESA, and complaint resolution. Their findings stress the need for prior preparation in using social protection to respond to shocks.

3 January, 2022

Volume 2: Evaluation of FCDO’s COVID-19 Cash Transfer in Kenya, Technical Annexes

  • Michele Binci, Alexandra Doyle, Clare Gardner, Martina Garcia Aisa, Shafique Arif, Lucy Scott, Fred Merttens

This report provides the technical annexes of Oxford Policy Management’s evaluation of a digital cash transfer administered under the Hunger Safety Net Program in Kenya. Using survey data, the study probed the effectiveness of remote targeting, text message communication, mobile payments through M-PESA, and complaint resolution. Their findings stress the need for prior preparation in using social protection to respond to shocks.

29 September, 2021

UN Principles for Responsible Digital Payments: Building Trust, Mitigating Risks & Driving Inclusive Economies

  • Better Than Cash Alliance

This Better Than Cash Alliance report details principles for building responsible digital payment systems. An update to BTCA’s 2016 publication, the report emphasizes the importance of consumer trust driven by reliability, interoperability between services, and conscious efforts to include marginalized communities, particularly women.

6 January, 2021

Addressing the weak link in COVID-19 relief: how improving strategic communications can boost the impact of social protection programs

  • Arshi Aadil and Abhishek Jain

Nations worldwide have responded to COVID-19 through 1,100 social protection programs to help 1.8 billion-plus people. Yet recipients are largely in the dark about the programs and do not know how to access funds. This blog examines the importance of better communication around social protection programs, particularly for the vulnerable population.

6 January, 2021

Coping measures for “measurement” in the time of COVID-19

  • Rahul Chatterjee, Monica Dutta

COVID-19 has seen governments across the globe walk a tightrope as they scramble to contain the spread of the disease while keeping the economy stable. In this unprecedented situation, ground-level data for evidence-based decision-making assumes critical significance. This blog looks at five key lessons from MSC’s research on COVID-19.

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Other Themes

7 Publications

Agent Network, Incentives, and Liquidity
44 Publications

Beneficiary Identification, Targeting, Onboarding
87 Publications

COVID-19
4 Publications

Customer Privacy and Protection
65 Publications

Digital Payment Ecosystems
48 Publications

Financial Inclusion
7 Publications

Monitoring and Grievance Redressal
24 Publications

Women’s Empowerment

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