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Social Assistance and Information in the Initial Phase of the COVID-19 Crisis: Lessons from a Household Survey in India

  • Alan Gelb , Anurodh Giri , Anit Mukherjee , Kritika Shukla , Mitul Thapliyal and Brian Webster
  • covid-19

The COVID-19 lockdown provides a test of whether these investments in digital infrastructure would pay off and help the government deliver relief quickly, efficiently and equitably.

Delivering Social Assistance during COVID with a “Digital-First” Approach: Lessons from India

  • Alan Gelb, Anit Mukherjee and Brian Webster

India offers lessons on the interaction of “real” and “digital” relief programs during COVID-19 pandemic lockdowns when digital mechanisms have played a vital role in the delivery of social assistance benefits.

Will the Pandemic Exacerbate or Mitigate the Digital Gender Gap?

  • Parul Tandon and Sonal Jaitly

COVID-19’s disproportionate impact on women must be urgently addressed through the provision of digital financial literacy and access.

The elusive riddle of successful communication in welfare delivery programs

  • Arshi Aadil and Saborni Poddar

Despite efforts from governments across the globe, the poor lack awareness of social protection and welfare delivery programs. This blog explores the intricacies of government communication using case studies. It also discusses mastering the elements of planning, research, content, and outreach channels to develop an ideal communication strategy.

Addressing the weak link in COVID-19 relief: how improving strategic communications can boost the impact of social protection programs

  • Arshi Aadil and Abhishek Jain

Nations worldwide have responded to COVID-19 through 1,100 social protection programs to help 1.8 billion-plus people. Yet recipients are largely in the dark about the programs and do not know how to access funds. This blog examines the importance of better communication around social protection programs, particularly for the vulnerable population.

Enabling the community to embrace digital payments as the new normal after the COVID-19 pandemic

  • Samveet Sahoo and Avi Hossain

Since the onset of the pandemic, the low- and moderate-income (LMI) segment had a direct impact on their day-to-day life. We reflect through Kabita, an LMI customer in Bangladesh, on the barriers LMIs faced during the pandemic and how DFS nudged them towards building resilience.

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