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Enabling the community to embrace digital payments as the new normal after the COVID-19 pandemic

  • Samveet Sahoo and Avi Hossain

Since the onset of the pandemic, the low- and moderate-income (LMI) segment had a direct impact on their day-to-day life. We reflect through Kabita, an LMI customer in Bangladesh, on the barriers LMIs faced during the pandemic and how DFS nudged them towards building resilience.

Coping with COVID-19 in Bangladesh

  • Mimansa Khanna, Akhand Tiwari and Jakirul Islam

The report discusses what the LMI segments know, understand, and feel about the COVID-19 outbreak and examines its effect on them. The report also highlights actionable recommendations for policymakers to design suitable interventions that can help the LMI segment cope better in this difficult situation

The Future of G2P Payments: Towards an integrated infrastructure in Bangladesh

  • Silvia Baur-Yazbeck, Joep Roest

By 2015, several social safety net programs out of the more than 100 in Bangladesh were experimenting with digital payments, often through a single vendor. But there were more benefits to be gained if programs used a unified government payments platform to consolidate and simplify delivery. CGAP worked with other development partners on a proposal. This is the case study.

A New Generation of Government-to-Person Payments Is Emerging

  • Silvia Baur-Yazbeck

Advances in payment infrastructure are enabling governments to channel payments through multiple providers, giving people greater choice over how to receive payments. This is an important shift with implications for financial services providers, recipients of government payments and financial inclusion.


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